United States
American author and consultant, founder of the consulting firm The Chip Bell Group. He is known for his books on customer service and loyalty, including Customers As Partners.
“효과적인 질의는 통찰을 가져오며, 그것은 호기심에 연료를 공급하고, 그것은 현명함을 키운다.”
— 가장 많이 사랑받은 명언
“Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.”